Used their ATM at 8 AM on a weekday and it rebooted after I inserted my card (wasn't even able to put my PIN in). Called them at noon on my lunch and was told I could get my card back with photo ID. Went down to get it and they looked at the card and since I wasn't an M&T card, they couldn't give it back. They said it was "captured"... I informed them their ATM rebooted with my card in it. They didn't care the reason why. One bank worker had the M&T policy in their hand they said they could return my card as long I had photo ID (which I did) but another woman (very unfriendly) who wanted to call Corporate to verify since my card was "captured" (which i again pointed out it wasn't "captured"). Corporate said no and since I had already contacted my bank and my bank manager said if they don't give it back, make sure you see them cut it up, I told them to cut it up. The unfriendly woman told me if I had a M&T checking account this wouldn't have happened... I told her I can guarantee there is no chance of me ever having an account there.
I went in with a check from M&T and had a question. The bank teller was very rude to me and talked down to me. She was so rude I had to say" I am sorry I did not know that that's why I came to the bank you dont have to be rude to me." I have never had a positive experience at this M&T branch.
not professional to order dinner on company time and tell patrons to wait, then get upset when they sit in your cubicle. Sorry you were upset I overheard your order.
TLDR; M&T doesn't give non-M&T ATM cards back even if it's their fault.
M T Bank is a US Bank based in Springville, New York. M T Bank is located at 22 Mechanic St, Springville, NY 14141, USA.
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