Wait time is a joke! Also getting a script filled is to difficult! Requested last Thursday here it is Monday and my son still has no meds! His 6, not fair to play games with his meds. I've called the office twice today and no solution! We will be finding a better office that actually cares about the patients!
Whenever I go in they take any and all of my concerns seriously and address them as quickly as possible. One of my recent visits was due to heart palpitations and they gave me an EKG on the spot. There have been multiple occasions where I've needed treatment (like when I cut my thumb almost in half but taped it up at home until the following day) and the triage nurse saw me last minute.
Also, I've never had to sit longer than 5 minutes in the waiting area for a scheduled appointment. The nurses and staff are extremely friendly, kind, helpful, and personable. Everyone there really wants to help patients and keep them feeling well!
I have nothing but great things to say about BCH Primary Care. I followed these doctors from their old location to their new location because I like them so much. They are absolutely amazing and really, truly care about their patients.
I am very happy with the face to face medical attention I have received. The access to timely refills or lack of information of the time a new script, etc, will take to get to my pharmacy, is frustrating for me and my pharmacy. Everyone is very kind and professional when you finally get to talk to them. Also, my Patient Portal, even after given a new password from the office, is not accessible. Please put an attachment on your business site for the Portal! Hope this helps you continue to serve us, but a little more easily
Our experience has been fantastic both for ourselves and our baby. We highly recommend Bertrand Chaffee.
Bertrand Chaffee Hospital Primary Care Center is a US Health facility based in Springville, New York. Bertrand Chaffee Hospital Primary Care Center is located at 224 E Main St, Springville, NY 14141, USA.
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